Common questions
Quick answers about our hours, trees, ordering and delivery. Don’t see your question? Call or text (707) 579-8474.
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Hours & visiting
When do you open for the season?
Opening no later than the day after Thanksgiving, and earlier if we can. We’re open through December 24.
What are your hours?
9 AM–9 PM daily. On Thanksgiving Day we’re open 9 AM–5 PM.
Are you open when it rains?
Yes. We’re open rain or shine, and umbrellas are available.
Where are you located?
50 Mark West Springs Road, Santa Rosa, CA 95403, in the south lot at the Luther Burbank Center for the Arts. See directions and hours.
Can I bring my dog?
No dogs or pets, please, except service animals.
What forms of payment do you accept?
We accept cash, Visa, MasterCard and debit. We also accept pre-approved commercial checks.
Our trees
What kinds of trees do you have?
Noble, Nordmann, Turkish, Fraser and Douglas firs, plus Silver Tips. See our trees for details on each.
What sizes do you carry?
Our trees range from 2′ to 18′ overall, and we sell them by the half foot. Sizes vary by variety; see our trees.
Where do your trees come from?
Our farm-grown trees come from 13 small family farms in Oregon and Washington. Our Noble firs are cultured (farm-grown). Our Silver Tips are wild-grown at high altitude in California’s Sierras.
How fresh are the trees?
In season, our trees are harvested and delivered to the lot multiple times a week.
How do I care for my tree at home?
Water is the most important thing. Keep the stand full so the water never drops below the bottom of the trunk, and keep your tree in the coolest room in the house, away from heater vents, fireplaces, wood stoves and sunny windows. See our tree care tips.
Ordering, delivery & services
How do I order a tree?
Use our online order form to order ahead for curb-side pickup or delivery, or call or text (707) 579-8474. On the form you can say whether you’d rather we call, text, or email to confirm. Delivery is set up when you place your order — not after you’ve already chosen a tree on the lot.
Should I reserve ahead?
Yes, for large trees and custom-order wreaths. Please reserve those early in the season.
Do you deliver and set up trees?
Yes. We offer delivery and setup in Sonoma County and into Napa County, pending availability. Curb-side pickup is also available. Delivery is arranged when you order ahead — not after you’ve already come to the lot and chosen a tree.
How much do trees and services cost?
Call or text (707) 579-8474 for pricing.
Do you offer flocking?
Yes. Flocking comes in light, medium (our standard), heavy and tips only, which is flocked from the top down so it looks like it just snowed. See tree flocking, and call or text (707) 579-8474 for pricing.
Can you add glitter to a flocked tree?
Yes. Glitter is $4 more per tree, in opal flake or small silver squares.
Do you sell tree accessories?
Yes, including fresh mistletoe, Christmas tree preservative, tree disposal bags and absorbent mats. See accessories & extras.
Do you offer flame proofing?
Yes. We offer State Fire Marshal certified flame proofing. See flame proofing.
Do you work with businesses?
Yes. We have commercial accounts for wineries, hotels, venues and event planners. See commercial accounts.